Frequently Asked Questions

To keep delivery prices low we use royal mail second class which doesn't provide tracking information

Your order will be dispatched within 48 hours

Second class - 2-3 business days

First class - 1-2 business days

We accept cancellations within 24 hours of purchase. However, once your order has been dispatched, cancellations are no longer possible.

Unfortunately, due to the nature of handmade products, we are unable to accept returns.

If your product arrives damaged, please email info.elloramae@gmail.com with your order number, and we’ll be happy to assist you.