Ellora Mae Terms of Service

Welcome to Ellora Mae! These Terms of Service outline the rules and regulations for using our website and purchasing our handmade products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General

• Ellora Mae is a UK-based business specializing in handmade products.
• We reserve the right to update or modify these terms at any time without prior notice.
• By using our website, you confirm that you are at least 18 years old or have parental consent to use our services.

2. Products & Orders

• Each product is handmade, meaning slight variations may occur. This is part of their unique charm and not considered a defect.
• Orders are processed in the order they are received. Once an order has been dispatched, it cannot be canceled.
• We reserve the right to refuse or cancel any order at our discretion.

3. Returns & Refunds

• Due to the nature of handmade products, we do not accept returns or offer refunds, except in cases where an item arrives damaged.
• If you receive a damaged item, please contact us within 48 hours of delivery at info.elloramae@gmail.com with photos and your order number.

4. Shipping & Delivery

• We ship via Royal Mail, and delivery times are estimated but not guaranteed.
• Once an order has been dispatched, we are not responsible for any delays caused by the postal service.
• Customers are responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect addresses.

5. Intellectual Property

• All content on this website, including images, designs, and text, is the property of Ellora Mae and may not be used or reproduced without permission.

6. Liability & Disclaimers

• Our products are made with care, but we are not responsible for any allergic reactions or improper use. Please read product descriptions carefully.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

• These Terms of Service are governed by the laws of the United Kingdom. Any disputes will be resolved in accordance with UK law.

8. Contact Information

If you have any questions about these terms, please contact us at info.elloramae@gmail.com.